Shipping and Returns

Shipping & Returns Policy

Shipping

We aim to ship your Good Witch items as quickly as possible!

Processing Time: Orders are processed within 2 business days.

Shipping Time (Australia): 3–8 business days depending on location.

All parcels come with tracking so you can follow your magical delivery right to your door.

You’ll receive a confirmation email with tracking info as soon as your order is on its way.

If you need urgent shipping or have a custom request, please contact us before placing your order—we’ll do our best to help.

Returns & Exchanges

We want you to love your Good Witch bundle! If something’s not quite right, here’s how we can help:

We accept returns within 30 days of delivery for unused and unopened items. Items must be in original condition and packaging. Return postage is at the buyer’s expense and a restocking fee of $2.50 per item applies.

Faulty or Damaged Items:

If your item arrives damaged or defective, please email us at: hello@thegoodwitch.global within 7 days of receiving it. We’ll arrange a replacement or full refund - to the original payment method.

Exclusions:

For hygiene reasons, we cannot accept returns on plush toys that have been used or removed from packaging, unless faulty. 

If you have any questions at all, feel free to reach out—we’re here to make sure your experience is as magical and smooth as possible.